FAQs


HOW DO I ORDER?

Select your size and shape

Tap the BUY button 

Tap CHECKOUT

[If necessary, include any details in the Note to Seller section] 

Select your country to view Shipping Price

Enter your details & pay via PayPal

That's it! Once paid you'll get a confirmation email.  Then just wait for your nail mail to arrive!

 

 

SIZE

 

HOW DO I KNOW WHAT SIZE TO BUY?  

3 super simple options:

 

1| BUY A SIZE PACK

The ULTIMATE way to get your sizing absolutely perfect!  Buy a Nail Size Sample Pack containing the full range of nail sizes.  Try them all on at home and know exactly what your nail sizes are.  Then order with your exact nail sizes.

 

2| NAIL SIZE GUIDE / MEASURE YOUR NAILS

Don't want to wait for a Size Pack? Most of our gorgeous gang use the Nail Size Guide. Use it to see if you'd fit our Standard Sizes.  Or, simply measure your nails and send us your custom measurements. The Nail Size Guide has all the info on our Standard Sizes and How to Measure Your Nails.

 

3| BUY A FULL SET [20 NAILS: 2 X 10 DIFFERENT SIZE NAILS]

No measuring. No fuss.  Receive your nail design with nails in every possible size.  Ranging from wide thumb nails to tiny pinkie nails and everything in between.

 

Ensuring your nail set fits you and you can wear your nails as soon as they arrive! [Also a great option for gifts.]

 

Keep a note of which nails fit you so that when you reorder you can have your nails made with your unique sizing - just put them in the Notes To Seller section when you checkout.

 

DO YOU TAKE CUSTOM MEASUREMENTS?

Absolutely!  Once you've measured your nails add them in the Notes to Seller section.  Include your Thumb, Index/Pointer, Middle, Ring & Pinkie. Please use milimietres mm for your measurements.

 

 

ORDERING

 

DO YOU OFFER BESPOKE SETS?

To create a completely customised design, email us via the Contact Us page.  Tell us all your ideas including shape, colours and inspirations and we'll talk over your special design.  

 

I'M BUYING THESE AS A GIFT, WHAT SIZE SHOULD I CHOOSE?

Definitely buy a FULL SET.  This option ensures that your special one will have nails that fit them and can wear them striaght away.  Alternatively, look at the Nail Size Guide for help with our Standard Sizes. 

 

GIFTING AND PERSONALISED NOTES

Personalised notes [made out to the name provided on the shipping address] are included.  Let us know if the order is a gift so that we replace it with a blank note. You can request a customised note.  Add the name of the recipient and note details in the Note To Seller section at checkout.

 

WHERE DO I ADD CUSTOM SIZES / SPECIAL INSTRUCTIONS?

Tap CHECKOUT

Scroll down to NOTE TO SELLER section 

TICK THE BOX  "ADD NOTE TO SELLER?"

Add your custom details and we'll see them on your order.

 

I FOLLOW YOU ON SOCIAL MEDIA, SHOULD I LEAVE MY @ HANDLE ?

Thank you for following us! Absolutely - tell us your @ name / handle. We love to treat our followers!

Tell us your @ name / handle and where you follow us in the Notes To Seller Section.

 

 

PAYMENT 

 

CAN I PAY WITH PAYPAL?

Yes.  Just click 'checkout with PayPal' at the bottom of the page to pay securely via PayPal.

 

CAN I PAY BY CREDIT CARD?

Yes, via PayPal.  PayPal lets you pay securely for your nails via credit card.  Click the 'checkout with PayPal' button to enter your information.

 

IS MY PAYMENT SECURE?

All the transactional areas of nhqlondon.com operates as secure access only, using HTTPS technology.  The padlock symbol in the address bar of your browser indicates that you are on a secure page.  When paying via PayPal always confirm that the padlock symbol is visible in the address bar.

 

HOW DO I PAY BY GIFTCARD?

Enter your 16 digit giftcard number at the checkout page.  The giftcard balance will used to pay towards your nails.  Any remaining balance will be available to use on future purchases.  If your total order exceeds the value of the giftcard you can pay the remainder of the total via other payment methods. 

 

HOW DO I CHECK MY GIFTCARD BALANCE?

You can request your Giftcard balance from us at any time. Simply email us and we will provide you with your Giftcard balance.

 

 

ORDER CONFIRMATION

 

HOW IS MY ORDER CONFIRMED?

After your order has gone through, you'll recieve an email confirming your order details, payment and order number.

 

Emails are sent to the email address provided on your order within 24hrs. If you don't see the order confirmation in your Inbox please check your Junk / Spam folder to see if it's been delivered there as per your email settings.

 

If you still have not receieved your Order Confirmation after 24hrs please contact us via the Contact Page. We will check and verify that your order was placed successfully and update your email address if necessary.

 

ESTIMATED DESPATCH DATE

When your order has begun processing, you'll receive an email detailing the Estimated Despatch Date for your order.

 

HOW DO I KNOW MY NAILS ARE ON THEIR WAY?

When your total order is ready and has been posted - you'll receieve an email confirming despatch. 

 

 

DELIVERY

 

The DELIVERY | SHIPPING PAGE  contains in depth information on delivery times, delivery options, International orders and specific details for your region.

 

DO YOU DELIVER INTERNATIONALLY? 

Yes.  Delivery is available WORLDWIDE. We frequently deliver nails to the United States, Canada, Australia, New Zealand and across Europe.

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Each set of nails is created by hand and made to order for you.  Current processing time is 4 - 5 business days before your nails are posted.  Then it's down to the postman/woman to deliver your nails.  

 

Please remember there can be delays due to public holidays, customs and severe weather conditions etc.  Always message us if it's been a few days after the last date you should have got your package so we can track down your nails.

 

LARGE ORDERS

Larger orders [4+ Standard Sets / 3+ Full Sets] may take longer to prepare, around 6  business days - we will contact you to give you an updated estimated date for despatch.

 

READY TO WEAR

Ready To Wear nails will be despatched within 1 - 3 business days.  However, if they have been ordered with nails that are not part of the Ready To Wear collection they will be despatched when the total order is complete.

 

BESPOKE ORDERS

Bespoke orders may take longer to prepare - during the design consultation process we will discuss estimated despatch dates with you.

 

 

APPLICATION

 

​CAN I REWEAR MY NAILS?

Yes.  We recommend application with adhesive tabs as the best way to do this. 

 

WHAT DO I USE TO APPLY MY NAILS?

You can apply your nails with liquid nail ahesive (glue) or nail adhesive tabs.  We recommend applying your nails with our application and prep packs:

 

THE TOTAL PACKAGE offers essential nail prep and both options of applying your nails with nail glue or adhesive tabs. It contains absolutely EVERYTHING you need to prep and apply your nails like a pro! Two adhesive options including professional nail glue and adhesive tabs give you the flexibility to apply your nails your way!   

 

SUPERIOR HOLD KIT  contains all the nail prep essentials plus a professional nail glue that keeps your nails on long and strong for over a week - 2 weeks or more! This pro glue ensures your nails stay put. Combined with our prep pack and instructions you'll get superior staying power!

 

Our ESSENTIAL PREP TO WEAR KIT  contains all the nail prep essentials plus adhesive tabs.  Perfect for precision nail prep.  No damage to your natural nails and makes your faux nails rewearable!  Adhesive tabs are the versatile solution for applying your faux nails for temporary wear such as crazy weekends, posing on the gram, special events, photo shoots and so much more!