WE'RE ACCEPTING ORDERS!
You can order your nails right now!
Tracked International Delivery has resumed for USA, Canada, Australia, New Zealand, Europe and most Worldwide regions.
HOW DO I ORDER?
Select your size and shape
Tap the BUY button
[If necessary, include any details in the Note to Seller section]
Select your country to view Shipping Price
Enter your details & pay via Credit / Debit Card
That's it! Once paid you'll get a confirmation email. Then just wait for your nail mail to arrive!
CHRISTMAS + NEW YEAR
CHRISTMAS + NEW YEAR DELIVERY
To ensure your nails arrive with plenty of time for the holidays + party season - please order by the CHRISTMAS DATES. Orders placed after these dates will still be created and sent via the regular processing schedule.
CHRISTMAS + NEW YEAR HOURS
You can shop for your nails all season long! Order the nails you've had your eye on and your order will be processed according to the Christmas + New Years schedule:
Orders placed before 16th December will be processed as normal. See Order Processing.
Orders placed 16th - 28th December will start processing on 29th December.
Orders placed on 29th December - 3rd January will start processing on 4th January.
Customer Service will pause 21st - 27th December. Emails sent during this time will be replied to on 28th December.
Customer Service will pause again 31st December - 3rd January. Emails sent during this time will be replied to on 4th January.
Wishing you a very Merry Christmas and a fabulous New Year! NHQ x
HOW DO I KNOW WHAT SIZE TO BUY?
3 super simple options:
1| BUY A SIZE PACK
The ULTIMATE way to get your sizing absolutely perfect! Buy a Nail Size Sample Pack containing the full range of nail sizes. Try them all on at home and know exactly what your nail sizes are. Then order with your exact nail sizes.
2| NAIL SIZE GUIDE / MEASURE YOUR NAILS
Don't want to wait for a Size Pack? Most of our gorgeous gang use the NAIL SIZE GUIDE . Use it to see if you'd fit our Standard Sizes.
Or, simply measure your nails and send us your custom measurements. The NAIL SIZE GUIDE has all the info you need on sizes and How To Measure Your Nails.
3| BUY A FULL SET [20 NAILS: 2 X 10 DIFFERENT SIZE NAILS]
No measuring. No fuss. Receive your nail set with nails in every possible size. Ranging from wide thumb nails to tiny pinkie nails and everything in between.
Ensuring your nail set fits you and you can wear your nails as soon as they arrive! [Also a great option for gifts.]
DO YOU TAKE CUSTOM MEASUREMENTS?
Absolutely! Add your custom measurements in the Notes to Seller section. Include your Thumb, Index/Pointer, Middle, Ring & Pinkie. Please use milimietres [mm] if sending raw measurements.
WHAT SHAPES ARE AVAILABLE?
See the SHAPE GUIDE for detailed info on all nail shapes.
DO YOU OFFER BESPOKE SETS?
To create a completely customised design, email us via the Contact Us page. Tell us all your ideas including shape, colours and inspirations and we'll talk over your special design.
I'M BUYING THESE AS A GIFT, WHAT SIZE SHOULD I CHOOSE?
Definitely buy a FULL SET. This option ensures that your special one will have nails that fit them and can wear them striaght away. Alternatively, look at the NAIL SIZE GUIDE for help with our Standard Sizes.
GIFTING AND PERSONALISED NOTES
Personalised notes [made out to the name provided on the shipping address] are included. Let us know if the order is a gift so that we replace it with a blank note. You can request a customised note. Add the name of the recipient and note details in the Note To Seller section at checkout.
WHERE DO I ADD CUSTOM SIZES / SPECIAL INSTRUCTIONS?
Scroll down to NOTE TO SELLER section
TICK THE BOX "ADD NOTE TO SELLER?"
Add your custom details and we'll see them on your order!
I FOLLOW YOU ON SOCIAL MEDIA, SHOULD I LEAVE MY @ HANDLE ?
Thank you for following us! Absolutely - tell us your @ name / handle. We love to treat our followers!
Tell us your @ name / handle and where you follow us in the Notes To Seller Section.
CAN I PAY BY CREDIT / DEBIT CARD?
Yes. You can pay securely for your nails via credit / debit card. Visa, Mastercard and American Express are accepted.
IS MY PAYMENT SECURE?
All the transactional areas of nhqlondon.com as well as checkout operates as secure access only, using HTTPS technology. The padlock symbol in the address bar of your browser indicates that you are on a secure page.
CAN I PAY WITH PAYPAL?
Yes. Select PayPal as your chosen method of payment at checkout. You will be redirected to PayPal to complete your purchase. Always check that the padlock symbol is in the address bar of your browser - to ensure you are on a secure page.
HOW DO I PAY BY GIFTCARD?
Enter your 16 digit giftcard number at the checkout page. The giftcard balance will used to pay towards your nails. Any remaining balance will be available to use on future purchases. If your total order exceeds the value of the giftcard you can pay the remainder of the total via other payment methods.
HOW DO I CHECK MY GIFTCARD BALANCE?
You can request your Giftcard balance from us at any time. Simply email us and we will provide you with your Giftcard balance.
HOW DO I USE A CODE?
Tap Shopping Bag, then CHECKOUT.
Scroll down to "Using a Coupon?" at the bottom of the page.
Enter the code and tap enter.
If the code is valid it will show the deduction and details on the top left hand side.
If you need help with your code you can contact us.
HOW IS MY ORDER CONFIRMED?
After successfully placing your order, you'll recieve an email confirming your order details, payment and order number.
Emails are sent to the email address provided on your order within 24hrs. If you don't see the order confirmation in your Inbox please check your Junk / Spam folder to see if it's been delivered there as per your email settings.
If you still have not receieved your Order Confirmation after 24hrs please contact us. We will check and verify that your order was placed successfully and update your email address if necessary.
ESTIMATED DESPATCH DATE
When your order has begun processing, you'll receive an email detailing the Estimated Despatch Date for your order.
HOW DO I KNOW MY NAILS ARE ON THEIR WAY?
When your total order is ready and has been posted - you'll receieve an email confirming despatch.
The DELIVERY | SHIPPING PAGE contains in depth information on delivery times, delivery options, International orders and specific details for your region.
DO YOU DELIVER INTERNATIONALLY?
Yes. Delivery is available WORLDWIDE! We frequently deliver nails to the United States, Canada, Australia, New Zealand and across Europe.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
All nail sets are created by hand and made to order for you. Current processing time is up to 7 business days before your nails are posted. Then it's down to the postman/woman to deliver your nails.
Please remember there can be delays due to public holidays, customs and severe weather conditions etc. Always message us if it's been a few days after the last date you should have got your package so we can track down your nails.
Larger orders [4+ Standard Sets / 3+ Full Sets] may take longer to prepare, around 10 business days - we will contact you to give you an updated estimated date for despatch.
READY TO WEAR
READY TO WEAR nails are despatched within 1 - 3 business days. However, if they are ordered with nails that are not part of the READY TO WEAR Collection they will be despatched when the total order is complete.
Bespoke orders may take longer to prepare - during the design consultation process we will discuss estimated despatch dates with you.
CAN I REWEAR MY NAILS?
Yes. We recommend application with adhesive tabs as the best way to do this.
WHAT DO I USE TO APPLY MY NAILS?
You can apply your nails with liquid nail ahesive (glue) or nail adhesive tabs. We recommend applying your nails with our application and prep packs:
THE TOTAL PACKAGE offers essential nail prep, and both nail glue and adhesive tabs for application. EVERYTHING you need to prep and apply your nails like a pro! Two adhesive options including professional nail glue and adhesive tabs give you the flexibility to apply your nails your way!
SUPERIOR HOLD KIT contains all the nail prep essentials plus a professional nail glue that keeps your nails on long and strong for over a week - 2 weeks or more! This pro glue ensures your nails stay put! Combined with our prep pack and instructions you'll get superior staying power!
Our ESSENTIAL PREP TO WEAR KIT contains all the nail prep essentials plus gel adhesive tabs. No damage to your natural nails and makes your faux nails rewearable! Adhesive tabs are the versatile solution for applying your faux nails for temporary wear such as crazy weekends, posing on the gram, special events, photo shoots and so much more!